Refund policy

At Kitflix, we want you to be happy with your purchase. If you're not completely satisfied with your order, we offer a 7-day return policy.

1. 7-Day Return Policy

You have 7 days from the date of delivery to request a return.

To be eligible for a return:

• The product must be unused and in its original condition.
• The product should be returned with its original packaging, accessories, and included items.
• The product should not be damaged due to misuse, negligence, or improper handling.
• Proof of purchase/order details may be required.

2. Damaged or Defective Products

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery.

Please provide your order number and clear photos/videos showing the issue so we can review and assist you with a replacement or refund.

3. Non-Returnable Items

Products that have been used, damaged after delivery, or returned without their original packaging/accessories may not be eligible for a return.

4. Refunds

Once we receive and inspect your returned product, we will notify you about the approval or rejection of your refund.

If your refund is approved, the applicable refund amount will be processed to your original payment method. Processing time may vary depending on your bank or payment provider.

5. Return Shipping

For products that are damaged, defective, or incorrectly delivered, Kitflix will assist with the return process.

For other returns, return shipping charges may apply.

6. How to Request a Return

To request a return, please contact our customer support with:

• Order number
• Reason for return
• Photos/videos of the product, if applicable

Our support team will guide you through the return process.

7. Contact Us

If you have any questions regarding returns or refunds, please contact us kitflix.contact@gmail.com.

Kitflix — Smart Finds. Better Living.